Accelerating Dealership Success for Over 25 Years. Expertise You Can Trust.
The incadea Automotive Cloud (iAC) isn't just software; it's a strategic partnership built on decades of experience in the automotive industry. We combine deep knowledge with continuous innovation to help you:
- Optimize your operations > Streamline processes and improve efficiency across your dealership.
- Enhance the customer experience > Deliver exceptional service and build lasting relationships.
- Drive business growth > Increase revenue and gain a competitive edge in the market.
Your success is our priority, and we’re with you every step of the way.
Automotive Expertise
25+
years in the automotive
software industry
OEMs Partnership
60+
leading automotive brands
Global reach
4K+
dealers across regions from Latin America to Asia Pacific
Success
76K+
total users
Helping You Drive Dealership Success Through Our Consultancy Expertise
At incadea, our Professional Services team combines deep automotive industry experience with technical expertise to help dealerships optimize their operations and achieve their business goals.
We offer a wide range of consultancy services, including:
- Process Optimization > Streamline your workflows and improve efficiency in all areas of your dealership, from sales and service to parts and accounting.
- System Implementation > Ensure a smooth and successful implementation of incadea solutions tailored to your needs and requirements.
- Data Analytics & Reporting > Leverage the power of data to gain valuable insights into your business performance and make informed decisions.
- Training & Enablement > Empower your team with the knowledge and skills they need to maximize the value of incadea solutions.
- OEM Integration > Seamlessly integrate with OEM systems and requirements to optimize operations and enhance communication.
Our Expertise
We have a proven track record of helping dealerships improve performance in key areas, including:
Service / Parts / Vehicle Management / Sales / Accounting / CRM / Reporting / BI / OEM Make Interface/Requirements
Partner Enablement
We also support our Value-Added Reseller (VAR) partners with:
- Market Enablement: Provide standardized templates and best practices for successful implementation in new and existing markets.
- Training & Certification: Equip your team with the knowledge and skills to sell and support incadea solutions effectively.
Benefits of Choosing incadea Consultancy Services
- Increased Efficiency > Optimize your operations and streamline workflows.
- Improved Profitability > Drive revenue growth and reduce costs.
- Enhanced Customer Satisfaction > Deliver exceptional customer experiences.
- Reduced Risk > Mitigate implementation risks and ensure a smooth transition.
- Access to Expertise > Leverage the knowledge and experience of our automotive specialists.
Contact us today to learn more about how our consultancy services can help your dealership thrive.
Reliable Implementation and Smooth Integration That Delivers
At incadea, we're committed to ensuring our automotive solutions' smooth and successful implementation. Our experienced implementation and rollout teams provide comprehensive support to maximize customer satisfaction in all our markets.
Our Approach
We follow a standardized, proven approach to project implementation, minimizing risk and ensuring optimal results for all parties involved:
1. Discovery Phase
We thoroughly analyze your business needs and goals to ensure a common understanding.
We recommend the best solutions from our portfolio and discuss potential customizations.
We collaboratively plan the project timeline and obtain agreement from all stakeholders.
2. Implementation
Key user training is initiated to familiarize your team with the incadea solution.
Necessary project resources are secured, and analysis workshops are conducted to finalize setup and development requirements.
Development is completed according to specifications.
3. Training & Pilot
We utilize a phased rollout approach for larger deployments to ensure business continuity.
Tailored training programs are provided to all users.
Go-live support is provided to ensure a smooth transition.
A pilot program is conducted to validate the solution and obtain sign-off before full rollout.
4. Rollout
Mass rollout of the solution across the entire dealership or network is executed.
Our consultants provide ongoing support and "handholding" during the initial phase.
Additional training is provided to users as needed.
5. Support & Maintenance
Help desk functionality ensures business continuity and prompt resolution of any issues.
Ongoing development support and system maintenance guarantee you receive the latest features and updates from incadea and OEMs.
Benefits
- Reduced Risk > Our standardized approach minimizes implementation risks and ensures a smooth transition.
- Increased Efficiency > Optimize your operations and improve productivity with a well-implemented solution.
- Faster Time to Value > Realize the benefits of your incadea solution quickly with our efficient implementation process.
- Enhanced Customer Satisfaction > Deliver exceptional customer experiences with a seamlessly integrated solution.
- Ongoing Support > Benefit from continuous support and maintenance to ensure your system remains up-to-date and optimized.
Contact us today to learn more about our implementation and deployment services—and partner with us for a smooth, successful transition to our automotive cloud solutions.
Unlocking Potential Through Training
At incadea, we believe that knowledge transfer is crucial for successful implementation and user adoption. Our dedicated consultancy and training teams are committed to empowering your team with the skills and knowledge needed to maximize the value of our solutions.
Our Approach
We offer a variety of training channels to cater to different learning styles and preferences:
- Standardized Documentation > Comprehensive user manuals, online help resources, and knowledge bases provide readily available support.
- On-Site Training > Interactive workshops and personalized training sessions delivered at your location.
- Virtual Training > Live, instructor-led sessions conducted remotely, offering flexibility and convenience.
Our training programs cover a wide range of topics, including:
- System Navigation and Functionality > Mastering the core features and functions of incadea solutions.
- Process Optimization > Learning how to streamline workflows and improve efficiency in key areas.
- Reporting and Analytics > Leveraging data insights to make informed business decisions.
- OEM Integrations > Understanding how to effectively utilize OEM integrations.
- Customization and Configuration > Tailoring the system to meet your specific needs.
Benefits
- Increased User Adoption > Confident and knowledgeable users are more likely to embrace and utilize the system effectively.
- Improved Efficiency > Trained users can optimize workflows and complete tasks more efficiently.
- Reduced Errors > Proper training minimizes errors and ensures data accuracy.
- Enhanced Productivity > Empowered users can leverage the full potential of the system to boost productivity.
- Increased ROI > Maximize your investment in incadea solutions through effective training and knowledge transfer.
Cloud-Native Advantage
Our automotive cloud applications are built on a modern cloud-native platform, ensuring an easier transition for users already familiar with cloud-based tools and technologies.
Post-Go-Live Support
Based on project requirements, we offer a "hand-holding" phase post-go-live to provide additional support and ensure a smooth transition for new markets.
Invest in your team's success with our training!
Contact us today to learn more about our training programs and how we can empower your team.
Supporting You, Globally and Personally
At incadea, we understand that reliable support is essential for your business's success. That's why we offer comprehensive global support to ensure your operations run smoothly, no matter where you are.
Key Features
- Global Reach > Our network of help desks and partners spans the globe, providing localized support in multiple languages.
- Digital Ticketing System > Submit support requests conveniently through our online portal, ensuring efficient tracking and resolution.
- Fast Response Times > We adhere to strict service level agreements (SLAs) to ensure prompt responses and minimal downtime.
- Multiple Support Channels > Reach us via phone, email, or contact form for assistance.
- Severity-Based Prioritization > Your requests are handled based on their urgency and impact on your business.
- Built-in Help Tools > Access comprehensive knowledge bases and help resources directly within our products.
- Proactive Support > We strive to minimize your need for support by providing clear documentation and intuitive tools.
Benefits
- Maximized Uptime > Minimize disruptions and keep your business running smoothly with reliable support.
- Increased Productivity > Resolve issues quickly and efficiently, allowing your team to focus on their core tasks.
- Improved User Satisfaction > Empower your team with the support they need to utilize our solutions confidently.
- Reduced Costs > Minimize downtime and associated costs with proactive support and efficient issue resolution.
- Peace of Mind > Know that you have a dedicated team of experts to assist you whenever needed.
Our Commitment to You
We are committed to providing exceptional support that exceeds your expectations.
Our goal is to empower you to achieve your business objectives with the full confidence that incadea is there to assist you every step of the way.
Visit our Support Portal to submit a request or access our knowledge base.